How can we help?
Contact us below and we will get back to you as soon as possible.
Tiene una pregunta? Contactenos en la forma siguiente y estaremos con usted lo mas pronto posible.
Office hours: Monday - Friday 7am to 4pm PST
Pricing & discounts
Why are some items discounted?
Our mission is to bring amazing products at amazing prices to you. Many of our prices include comparison prices, which reference to regular retail prices of the same or similar items at full-price and direct brand retailers. It's a fun way to show your everyday savings when you shop with us. You can learn more here
How can I claim an offer?
Unless no code is needed, apply your discount code to your order during checkout. Please note that changes to your order cannot be made after it has been created. You can see our latest offers here
When will an item be back in stock?
You can sign up to receive instant restock alerts on the item you're interested in directly on the product page. Just sign up under "Notify me when available" and you'll receive an email when it's back in stock!
Due to large amount of products, we are unable to offer specific back in stock dates.
Why does the product look different from the site?
We have tried to display the products and attributes of the products on the Website, including the colors of products, we are offering for sale accurately. Because the colors you see depend on your computer monitor, we cannot guarantee that your monitor's display of any color will be accurate.
How can I cancel my order?
To better serve you, we begin to process your order immediately after you click the SUBMIT ORDER button. Because our system processes orders immediately, we are unable to change or cancel an order once it is submitted.
Due to high demand, some orders may be canceled due to items being out of stock. This may occur if all items in the order were out of stock during order processing. If this occurs, you will be fully refunded and notified via email immediately. Refunds are available within 3-5 business days, depending on your financial institution and form of payment used.
When can I pickup my order?
Thanks for ordering for in-store pickup! Once you create your pickup order, we'll begin preparing your order and will notify you once it's ready for pickup. It's typically ready within a few hours. Pickup hours are during regular business hours.
693 Palomar Street STE , Chula Vista, CA 91911
Call for the latest pickup hours at phone number: 619-498-8777
You can learn more about how our pickup orders work here
My item is damaged. What can I do?
Oh no! Please contact us below to start your return request. All approved returns are issued as store credit.
How can I make a return?
We always aim for our customers to love their products, but if you aren't satisfied with an item, we’re happy to help. In order to keep our prices accessible, all approved returns are issued as store credit only.
Store credit is available within 30 days after purchase. It's limited to approved orders. Store credit is issued via gift cards and it expires within 30 days of being issued.
If you'd like to submit a return request, please contact below.
What's your shipping policy
Enjoy free shipping on your order of $29 or more.
For orders under $29:
- Flat rate shipping fee of $4.99 for standard shipping
- Flat rate shipping fee of $6.99 for priority shipping
We ship to contiguous U.S. states, Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses.
International shipping is not available at this time.
*All shipping charges include handling, order processing, item selection, packaging, and transportation of items.
**Total delivery time includes processing and carrier transit time. Business days do not include Saturdays, Sundays, or Holidays.
All orders are processed within the same business day. All orders created after 4pm PST are processed the following business day. Although our team strives to process orders during the weekends, business days do not include Saturdays, Sundays, or Holidays.
You can read our complete Shipping Policy here
Where do you ship to in the U.S.?
We ship to contiguous U.S. states, Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses. Please be aware that orders could arrive in multiple packages.
Do you ship Worldwide?
We currently only ship within the U.S.
How long will it take to get my order?
It depends on where you are. Orders typically processed the same business day or the following business days.
Once it's been shipped out, it may take from 3-7 business days to be delivered. Delivery times vary depending on the location, weather and order weight. Delivery details and tracking information will be provided in your shipping confirmation email.
What shipping carriers do you use?
All orders are shipped through USPS for reliable, fast and trackable shipping.
First class packages are available for orders under 16 ounces. The estimated delivery time is within 3 to 8 business days.
Priority mail shipping is available for orders over 16 ounces. The estimated delivery time is within 3 to 5 business days.
Total delivery time includes processing and carrier transit time. Business days do not include Saturdays, Sundays, or Holidays.
What is your return policy?
In order to keep our prices accessible, approved refunds are issued as store credit only.
- Available within 30 days after purchase
- Limited to approved orders
- Issued as store credit via issued gift card
- Store credit expires within 30 days of being issued
You can read our complete Return Policy here
Why was I refunded for an item I ordered?
We make every effort to ensure that all of the merchandise we feature is in stock.
In the case that an item becomes out of stock after your order is submitted, you will be notified via email immediately. We will issue a refund instantly for the unavailable item. All refunds are available within 3-7 business days after they've been issued, depending on your financial institution and form of payment used.
How do order for in-store pickup?
We make it easy for you!
1. Go to checkout
2. Select "pickup"
3. Complete you order
You will be notified via email with the pickup details.
Your order will be ready for pickup the same day when you order before 12:30pm PST.