Contact Us

How can we help?

Contact us below and we will get back to you as soon as possible.

Tiene una pregunta? Contactenos en la forma siguiente y estaremos con usted lo mas pronto posible.

FAQs

Pricing & discounts

Why are some items discounted?

Our mission is to bring amazing products at amazing prices to you. Many of our prices include comparison prices, which reference to regular retail prices of the same or similar items at full-price and direct brand retailers. It's a fun way to show your everyday savings when you shop with us. You can learn more here

How can I claim an offer?

Unless no code is needed, apply your discount code to your order during checkout. Please note that changes to your order cannot be made after it has been created. You can see our latest offers here

Product

When will an item be back in stock?

You can sign up to receive instant restock alerts on the item you're interested in directly on the product page.

Just sign up under "Notify me when available" and you'll receive an email when it's back in stock!

We are unable to offer specific back in stock dates.

Why does the product look different from the site?

We have tried to display the products and attributes of the products on the Website, including the colors of products, we are offering for sale accurately. Because the colors you see depend on your computer monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Order

How can I cancel my order?

To better serve you, we begin to process your order immediately after you click the SUBMIT ORDER button. Because our system processes orders immediately, we are unable to change or cancel an order once it is submitted.

Due to high demand, some orders may be canceled due to items being out of stock. This may occur if all items in the order were out of stock during order processing. If this occurs, you will be fully refunded and notified via email immediately. Refunds are available within 3-5 business days, depending on your financial institution and form of payment used.

When can I pickup my order?

Thanks for ordering for in-store pickup! Once you create your pickup order, we'll begin preparing your order and will notify you once it's ready for pickup. It's typically ready within a few hours. Pickup hours are during regular business hours.

Pickup location:

693 Palomar Street STE , Chula Vista, CA 91911

Call for the latest pickup hours at phone number: 619-498-8777

You can learn more about how our pickup orders work here

My item is damaged. What can I do?

Oh no! Please contact us below to start your return request. All approved returns are issued as store credit.

How can I make a return?

We always aim for our customers to love their products, but if you aren't satisfied with an item, we’re happy to help. Returns accepted for 30 days

In order to keep our prices accessible, approved refunds are issued as store credit only.

If you'd like to submit a return request, please contact below.

Shipping

What's your shipping policy

Enjoy free shipping on your order of $29 or more.

For orders under $29:

  • Flat rate shipping fee of $4.99 for standard shipping
  • Flat rate shipping fee of $6.99 for priority shipping

We ship to contiguous U.S. states, Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses.

International shipping is not available at this time.

*All shipping charges include handling, order processing, item selection, packaging, and transportation of items.

**Total delivery time includes processing and carrier transit time. Business days do not include Saturdays, Sundays, or Holidays.

Processing Time

All orders are processed within 1 to 2 business days. Although our team strives to process orders during the weekends, business days do not include Saturdays, Sundays, or Holidays.

You can read our complete Shipping Policy here

Where do you ship to in the U.S.?

We ship to contiguous U.S. states, Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses. Please be aware that orders could arrive in multiple packages. 

Do you ship Worldwide?

We currently only ship within the U.S.

How long will it take to get my order?

It depends on where you are. Orders typically processed within 1 to 2 business days.

Once it's been shipped out, it may take from 3-7 business days to be delivered. Delivery times vary depending on the location, weather and order weight. Delivery details and tracking information will be provided in your shipping confirmation email.

What shipping carriers do you use?

All orders are shipped through USPS for reliable, fast and trackable shipping.

First class packages are available for orders under 16 ounces. The estimated delivery time is within 3 to 8 business days.

Priority mail shipping is available for orders over 16 ounces. The estimated delivery time is within 3 to 5 business days.

Total delivery time includes processing and carrier transit time. Business days do not include Saturdays, Sundays, or Holidays.

Returns

What is your return policy?

In order to keep our prices accessible, approved refunds are issued as store credit only.

  • Returns accepted for 30 days
  • Customer provides return shipping
  • There is a 15% restocking fee
  • Store credit expires within 90 days of issued date

You can read our complete Return Policy here

Why was I refunded for an item I ordered?

We make every effort to ensure that all of the merchandise we feature is in stock. 

In the case that an item becomes out of stock after your order is submitted,

  • You will be notified via email immediately.
  • We will issue a refund instantly for the unavailable item.

All refunds are available within 3-7 business days after they've been issued, depending on your financial institution and form of payment used.

Pickup In-store

How do order for in-store pickup?

We make it easy for you!

1. Go to checkout

2. Select "pickup"

3. Complete you order

You will be notified via email with the pickup details.

Your order will be ready for pickup the same day when you order before 12:30pm PST.

Loyalty Points Program

Earn points while shop online and in-store.

I already have an account in-store. How can I link my online account?
  • If you had already signed up in-store and provided your email, you will receive an account invite to confirm your email. Once you confirm your email and set a password, your accounts will be linked.
  • If you only provided your phone number and not your email, you can link your account in the sign-in page by clicking "Link your account" located below the sign-in button.
I added my email but I'm not receiving any discount emails?

To receive emails for active discounts, please ensure that your settings are "accepts marketing" and that you stay subscribed to receive emails from us.

I added my phone but I'm not receiving any texts?

At the moment, all communication is via email.

We do request a phone number for future SMS updates. If you'd like to receive text messages from us, ensure that you are subscribed as well.

How can I claim by birthday discount?

Please note, birthday discounts are not available during the first 14-days after sign up.

  1. To claim your birthday discount, your email and birthdate must be linked to your loyalty account. You can add your birthdateonline or in-store.
  2. All birthday discounts are available once per year. It's valid 7 days before your birthdate and 7 days after your birthdate (a total of 14 days).
  3. Stay subscribed to our marketing email to receive email notifications when your discount activates.
What's the price or do I have to pay extra to become a member?

Our loyalty membership is complementary!

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