Order Processing Times

All orders are processed within the same business day. All orders created after 4pm PST are processed the following business day. Although our team strives to process orders during the weekends, business days do not include Saturdays, Sundays, or Holidays.

Order Changes / Cancellations

To better serve you, we begin to process your order immediately after you click the SUBMIT ORDER button. Because our system processes orders immediately, we are unable to change or cancel an order once it is submitted.

Due to high demand, some orders may be canceled due to items being out of stock. This may occur if all items in the order were out of stock during order processing. If this occurs,  you will be notified via email immediately. As of March 11th 2022, refunds due to this reason will now longer be necessary as we no have switched to capturing payments for items successfully fulfilled.

Returns

In order to keep our prices accessible, approved orders are issued store credit only. Any items sent back without approval will not be processed. 

Store credit

  • Available within 30 days after purchase
  • Limited to approved orders
  • Issued as store credit via issued gift card
  • Store credit expires within 30 days of being issued

If you'd like to submit a store credit request, please contact us here. Points earned during original order will be updated accordingly to the amount credited.

Due to high demand, some items may no longer be available to ship as we prepare to send your order. If this occurs, you will be notified via email immediately. As of March 11th 2022, refunds due to this reason will now longer be necessary as we no have switched to capturing payments for items successfully fulfilled.

Refunds are only available in unique cases. All refunds are available within 3-5 business days, depending on your financial institution and form of payment used.

Shipping

Shipping Notice: The COVID-19 pandemic combined with supply chain disruption globally has created unavoidable shipment delays. Please note packages may take longer than usual and we cannot guarantee shipping timeframes.
    Everyday shipping:

    We ship to contiguous U.S. states, Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses. Please be aware that orders could arrive in multiple packages. 

    • Free shipping is available on orders of $35 or more. US only.
    • Flat rates apply for orders under $35.
      • Pay only $4.99 for standard shipping. Standard shipping is shipped via first class packages.
      • Pay only $6.99 for priority shipping. Standard shipping is shipped via priority mail packages.
    • All orders are shipped through USPS for reliable, fast and trackable shipping.
      • First class packages are available for orders under 16 ounces. The estimated delivery time is within 3 to 8 business days**
      • Priority mail shipping is available for orders over 16 ounces. The estimated delivery time is within 3 to 5 business days**

    *All shipping charges include handling, order processing, item selection, packaging, and transportation of items.

    **Total delivery time includes processing and carrier transit time. Business days do not include Saturdays, Sundays, or Holidays.

     

    Shipping Restrictions

    Not all Shipping Methods are available for all shipping addresses. Refer to the Shipping details above for available Shipping Methods for your address. 
    All orders containing Hazardous Materials have restrictions. See below for details.

    Hazardous Materials

    Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). 
    The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Therefore, these items cannot be shipped to all addresses. 
    All orders containing Hazardous Materials must be shipped via Standard and cannot be shipped via Expedited or Premium. All orders containing Hazardous Materials can only be shipped to addresses within the contiguous U.S. states and cannot be shipped to Alaska, Hawaii, U.S. Territories, PO Boxes or APO/ FPO addresses.

    International

    We do not ship to international addresses at this time.

    Risk of Loss

    The risk of loss for and title to products purchased on the Site passes to the purchaser upon delivery to the carrier.

    Product Availability

    We make every effort to ensure that all of the merchandise we feature is in stock. 
    In the case that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock. You will not be charged for the out of stock item. We will not ship the item when it is back in stock, as we do not have a backorder system.

    For Successfully Submitted Orders

    • Your financial institution will place a temporary hold on the funds for your order as it processes. This is not a charge and the hold will be released once your order has shipped.
    • You may receive more than one shipment notice as items in your order ship, but you will not be charged until we send you the final shipment notice. Once you receive the final shipment notice, your card will be charged and the temporary hold will be released.
    • We only charge you for items that have shipped. Any item(s) that are cancelled and/or can no longer be shipped will not be charged and your final shipment notice will contain an adjusted price.

    For Unsuccessfully Submitted Orders

    Your financial institution will place a temporary hold on your card for the order amount when:

    • An order is attempted, but not successfully submitted
    • The order is ultimately fully cancelled
    • The temporary hold is in anticipation of the order being shipped. You won't be charged for an unsuccessful order submission and the temporary hold will expire automatically within the timeframe set by your financial institution.

    Fully cancelled orders:

    • If your order has been fully cancelled, the temporary hold will expire automatically within the timeframe set by your financial institution. You may also contact your financial institution to release the hold with the following information:
      • First and Last Name
      • Order Number

    Security:

    For your own security, you will not be able to submit an order on this Site if the billing address, credit card expiration date and/or security code does not match your credit card statement. 
    We require you to enter the correct security code with every purchase. We will not remember your security code

     

    Tax

    Applicable sales tax will be applied to your order in accordance with state and local laws, and an estimated tax amount will be reflected in the order summary before checkout. The tax rate is determined by several factors including, and not limited to, the items purchased, the ship-to destination and the ship-from location. Please note that your order's ship-from location can change between the time your order is placed and when it ships, which may result in a sales tax charge that differs from the original estimate. Delivery charges may also be subject to tax in some states.

    Pay Pal

    Pay Pal® is a quick, easy and secure way to shop without using your credit card at hundreds of great websites. Subject to credit approval. Click on the following link to learn more about the payment method. PayPal®  

    Product Information

    We make all reasonable efforts to provide information on this Website that is accurate and complete; however, pricing and typographical errors may occur, or information may be out of date. There may be information, including information about products, their availability, or their prices that may be inaccurate or incomplete. We reserve the right to correct any such information without prior notice (including after you have submitted your order). We regret any inconvenience to you.


    The inclusion of any products or services on this Website at a particular time does not guarantee that the products or services will be available.
    Online prices and promotions for products may differ from prices and promotions for the same products in any store. Prices and promotions for products may also differ between stores and regions.

    Colors

    We have tried to display the products and attributes of the products on the Website, including the colors of products, we are offering for sale accurately. Because the colors you see depend on your computer monitor, we cannot guarantee that your monitor's display of any color will be accurate.

    General Disclaimer - All Products

    We do not represent or warrant that the information accessible through the Site is accurate, complete or current or that any advice or any particular product will achieve any result of any kind. Price and availability information contained on this site is subject to change without notice. We shall not be bound by any errors or omissions in posting product information or prices with respect to any products or services offered on the Site.
    All materials and information presented by us on the Site are intended to be used for informational purposes only. The products promoted on the Site, including cosmetic products, are not intended for use in the diagnosis, cure, mitigation, treatment, or prevention of disease, and are not intended to affect the structure of or any function of the human body. The results reported, if any, may not necessarily occur in all individuals. Please consult with your own physician or health care practitioner regarding any suggestions and recommendations made at the Site.
    In providing product information to its customers, we rely in part on product descriptions furnished by manufacturers, wholesalers, and other third parties. If you believe that any information is not accurate, please contact us.


    We cannot and do not represent or warrant that the Site or its server will be error-free, uninterrupted, free from unauthorized access (including third-party hackers or denial of service attacks), or otherwise meet your requirements.


    THE SITE AND ALL INFORMATION, CONTENT, WRITTEN MATERIALS AND SERVICES MADE AVAILABLE TO YOU THROUGH THE SITE (COLLECTIVELY, THE "SITE CONTENTS") ARE PROVIDED BY US ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES, INCLUDING ANY EXPRESS WARRANTIES, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE, OR ANY WARRANTIES AS TO THE COMPLETENESS OF THE SITE CONTENTS OR THAT EMAILS SENT FROM US ARE FREE OF MALWARE OR OTHER HARMFUL COMPONENTS. THE FOREGOING DISCLAIMERS OF REPRESENTATIONS AND WARRANTIES SHALL BE APPLICABLE ONLY TO THE FULLEST EXTENT PERMITTED BY THE APPLICABLE LAW AND SHALL IN NO EVENT BE CONSTRUED TO BE BROADER THAN PERMITTED BY THE APPLICABLE LAW.

    Order Acceptance/Shipping Terms/Refunds

    The receipt of an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Such receipt also does not constitute a confirmation that the product or service is in stock or otherwise available on the price and terms published on the Site or published in any catalog or other advertisement. We reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any Customer for any reason, including limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified as potential fraud. We reserves the right to limit the quantity of items purchased per person, per household or per order for any reason; and these restrictions may apply to orders placed by the same account, the same credit card, and also to orders that use the same billing address and/or shipping address. We also reserves the right, in our sole discretion, to either prohibit sales or limit quantities of sales to dealers or resellers. For purposes of this Agreement, reselling shall be defined as purchasing or intending to purchase any item from us for the purpose of engaging in a commercial sale of that same item with a third party. With respect to items sold by us, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by us is higher than our stated price, we will at our discretion, either contact you for instructions before shipping or cancel your order. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. Verification of order and customer information may be required prior to the acceptance of any order. We are not obligated to fulfill any order and may refuse any order. Alternatively, we may accept the order and notify the Customer of an estimated time for shipment (in which case the order shall be deemed to remain open until delivery). Charges to Customer's credit card shall only be processed for collection when a shipment has been made. Any shipping and handling charges which are imposed may reflect estimated or average amounts required to cover the cost of shipping and handling and need not reflect the exact cost of the specific order. In the event of an authorized return of any goods sold from the Site (whether at a store or to the Site Returns Department), we are not obligated to include a refund of any shipping and handling charges or gift wrap charges except when the return is for defective product and we shall have the option to refund any amount owing to Customer by either crediting the charge card used for payment or mailing a check to the Customer at the address shown on the related order.

     

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